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Geschäftsbedingungen

Geschäftsbedingungen

CANCELLATION OF CONTRACT BY THE CLIENT WITH DIRECT BOOKING THROUGH ISLA CANELA TOURS AND SERVICES, S.L. (WEBSITE, PHONE, EMAIL OR OTHER)

All bookings that are to be cancelled must be communicated via email to reservas@homaholidays.es with the following information:

  • Booking reference number

  • Name

In the event of cancellation, the following conditions will apply:

GENERAL CANCELLATION TERMS AND CONDITIONS WITH ISLA CANELA TOURS AND SERVICES, S.L.

- From 01/01 to 30/06 and from 01/09 to 31/12:

  • Cancellation more than 15 days in advance: If the cancellation is made more than 15 days before the check-in date, 100% of the rental prepayment will be refunded.

  • Cancellation less than 15 days in advance: If the cancellation is made 14 days or less before the check-in date, 100% of the rental prepayment will be charged as a penalty.

- From 01/07 to 31/08:

  • Cancellation more than 30 days in advance: If the cancellation is made more than 30 days before the check-in date, 100% of the rental prepayment will be refunded.

  • Cancellation less than 30 days in advance: If the cancellation is made 29 days or less before the check-in date, 100% of the rental prepayment will be charged as a penalty.

NO-SHOW:
In the case of a no-show, the client will forfeit 100% of the rental amount.

WITHDRAWAL FROM SERVICES:
No refunds will be made if the client voluntarily withdraws from the services before the end of the stay.

MODIFICATIONS TO THE CONTRACT BY ISLA CANELA TOURS AND SERVICES, S.L.

In the event that, due to unforeseen circumstances not attributable to the company, the accommodation cannot be occupied, the company will provide the client with alternative accommodation of equal or superior characteristics without reimbursement by either party.